Help & Tutorials

Resources to help you navigate eRA systems, from information on registering in eRA Commons to managing user accounts, to step-by-step instructions in online help and video tutorials. If you don’t find your answer here, please contact the eRA service desk.

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eRA Video Tutorials  
eRA FAQs  

eRA Service Desk

Toll-Free: 1-866-504-9552 (Press 1 for eRA Commons of ASSIST)
Phone: 301-402-7469 (Press 1 for eRA Commons of ASSIST)
Hours: Mon-Fri 7:00am to 8 pm Eastern Time (closed on Federal Holidays)

Contact for information/questions on :

  • eRA Commons
  • eRA Commons Registration
  • eRA Errors and Warnings
  • Application Status
  • Post-Award Administration

If you need immediate help, (i.e. you are within two days of a deadline or in the event of a security emergency), call us. Note that the service desk’s busiest hours are between 10 am ET and 3pm ET.


Technical Services