1. Home
  2. Need Help?

Need Help?

eRA Service Desk staff are here to help with any system questions you may have, whether it is navigating the system or solving a particular issue.

Before you contact the service desk, do see if you can find your answer on our:

Did You Know?

    See all Two-Factor Authentication FAQs

    eRA Service Desk

    Submit a ticket iconSubmit a Web Ticket

    Toll-free: 1-866-504-9552 (Press 1 for eRA Commons or ASSIST)
    Phone: 301-402-7469 (Press 1 for eRA Commons or ASSIST)

    If you need immediate help (i.e. you are within two days of a deadline or in the event of a security emergency), call us. Note that the Service Desk’s busiest hours are between 10 a.m. ET and 3 p.m. ET.

    Hours: Mon-Fri, 7 a.m. to 8 p.m. Eastern Time (closed on federal holidays)

    Note: See Dealing With System Issues if a federal system issue threatens your on-time application submission.

    Password Issues?  See the eRA Change Password page for guidance and helpful resources. 

    To change your Login.gov password, see these instructions. 

    Contact for information/questions on:
    • ASSIST
    • eRA Commons
    • eRA Commons Registration
    • eRA errors and warnings
    • Application Status
    • IAR
    • Post-award administration (RPPR, xTRACT, xTrain, FCOI, etc.)

    To help expedite your Service Desk request, be prepared to provide:

    • Full Name of Affected User
    • Full Name of Institution/Organization
    • Full Grant Number (Grants.gov Tracking Number for eSubmission)
    • Notice of funding opportunity (NOFO), previously referred to as funding opportunity announcement (FOA)
    Address book icon

    For System-to-System help, please contact:

    S2S S2SSupport@mail.nih.gov
    Also see the System-to-System webpage

    Address book icon

    For general grants and funding information, please go to:

    https://grants.nih.gov/help