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Need Help?

eRA Service Desk staff are here to help with any system questions you may have, whether it is navigating the system or solving a particular issue.

Before you contact the service desk, do see if you can find your answer on our:

Did You Know?

See all Two-Factor Authentication FAQs

eRA Service Desk

Submit a ticket iconSubmit a Web Ticket

Toll-free: 1-866-504-9552 (Press 1 for eRA Commons or ASSIST)
Phone: 301-402-7469 (Press 1 for eRA Commons or ASSIST)

If you need immediate help (i.e. you are within two days of a deadline or in the event of a security emergency), call us. Note that the Service Desk’s busiest hours are between 10 a.m. and 3 p.m. ET

Hours: Mon-Fri 7 a.m. to 8 p.m. ET (closed on federal holidays)

Note: See Dealing With System Issues if a federal system issue threatens your on-time application submission.

Password Issues?  See the eRA Change Password page for guidance and helpful resources. 

To change your Login.gov password, see these instructions. 

Contact for information/questions on:
  • ASSIST
  • eRA Commons
  • eRA Commons Registration
  • eRA errors and warnings
  • Application Status
  • IAR
  • Post-award administration (RPPR, xTRACT, xTrain, FCOI, etc.)

To help expedite your Service Desk request, be prepared to provide:

  • Full Name of Affected User
  • Full Name of Institution/Organization
  • Full Grant Number (Grants.gov Tracking Number for eSubmission)
  • Notice of funding opportunity (NOFO), previously referred to as funding opportunity announcement (FOA)
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For System-to-System help, please contact:

S2S S2SSupport@mail.nih.gov
Also see the System-to-System webpage

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For general grants and funding information, please go to:

https://grants.nih.gov/help