eRA Update: The Issue with Blank Pages in Grant Application Images Has Been Resolved

The issue that was creating blank pages in grant application images has been resolved. This issue occurred when submitted PDF attachments were generated from images (i.e.., scanned documents) rather than text (e.g., Word files).

Grant applicants are reminded of their responsibility to check their application images in eRA Commons during the 2-business day application viewing window. Be sure to check the entire application, paying special attention to any scanned attachments. If you encounter any blank pages in place of application content, contact the eRA Service Desk immediately following our standard guidelines for Dealing with System Issues.

Applicants are also encouraged to take advantage of the Preview Application action in ASSIST, the Grantor Image tab in Workspace, or similar application preview functions available in other (S2S) systems to identify any potential assembly issues prior to submission.

Original message sent on Wednesday, September 11, 2019 at 1:10 p.m. ET.