We have received several reports of blank pages appearing in the assembled application images generated by the eRA system. In each case, the blank pages were shown in place of submitted PDF attachments generated from images (e.g., scanned documents) rather than text (e.g., Word files). The eRA team is working to isolate and address the root cause for the blank pages.
Grant applicants are reminded of their responsibility to check their application images in eRA Commons during the 2-business day application viewing window. Be sure to check the entire application, paying special attention to any scanned attachments. If you encounter any blank pages in place of application content, contact the eRA Service Desk immediately following our standard guidelines for Dealing with System Issues.
Applicants are also encouraged to take advantage of the Preview Application action in ASSIST, the Grantor Image tab in Workspace, or similar application preview functions available in other (S2S) systems to identify any potential assembly issues prior to submission.
We will provide more information when it becomes available.