eRA Alert: Intermittent Difficulty Accessing Grants.gov; Reminder of NIH System Issue Policy
We have been informed that some applicants are experiencing intermittent difficulty accessing Grants.gov. Due to challenges in accessing Grants.gov, we would like to remind you of NIH’s guidelines for applicants dealing with system issues.
If you feel the issue has impacted your ability to submit on time to NIH due dates, please follow our guidelines for dealing with system issues. You can take advantage of our online ticketing system or call the eRA Service Desk at toll-free: 1-866-504-9552, phone: 301-402-7469. It is acceptable to list multiple impacted applications in the same ticket.
We have been informed that Grants.gov is actively working on the issue and will be posting updates on the Grants.gov alerts page.