eRA modules have been impacted by intermittent network outages affecting the greater DC Metro area. These outages have resulted in the inability to access the eRA modules, such as eRA Commons, ASSIST, IAR, etc., and NIH websites.
If you feel the issue has impacted your ability to submit on time to NIH due dates, please follow our guidelines for dealing with system issues. You can take advantage of our online ticketing system or call the eRA Service Desk at toll-free: 1-866-504-9552, phone: 301-402-7469. It is acceptable to list multiple impacted applications in the same ticket.