Reset Password

NOTE: Reset password functionality is for Commons and Department of State users only.

Users are required to reset their passwords after a defined time period. The system locks the account if the user fails to reset the password. Use this procedure to unlock these accounts.

  1. To reset a user's account password, open the user's account in the Manage Accounts screen and click the Reset Password button reset password located on the lower-right side of the screen.

  2. A confirmation popup opens. Click Close to close it.

    3. Reset Password confirmation screen

    Reset Password confirmation popup

  3. When you complete the password reset, an email notification with a temporary password is sent to the account holder.